To get your HP Officejet e All-in-One series printer setup with your Android smartphones and tablets for a seamless connectivity capability from your printer 123.hp.com/oj, follow these instructions from the guidelines below:
The below are troubleshooting steps when you are not able to setup your HP All-in-One Printer Remote app on your Android device. Here we’ll try troubleshooting your printer of some issues that might be hindering your Android device from not setting up with the HP All-in-One Printer Remote app. Solve all the issues by visiting 123.hp.com/oj
Setup of Mobile Printer
Step 1: Perform a printers list refresh seen in the Android AiO Remote App
Even after a successful completion of a setup on the app, it would take several minutes before the AiO Remote app detects and display the printer on the network.
- When you open the AiO Remote app, on the home screen tap on the printer icon to display the printer list.
- Now refresh the list of printers by tapping the Refresh icon.
- If your HP printer appears in the list, then the printer setup is finished and you don’t need to move forward with troubleshooting anymore.
- If your HP printer does not appear in the list, then power off your HP printer and wait for about 60 seconds and then power on your printer. Once the printer starts up and becomes quiet and still, open the AiO Remote app on your Android device, and then check if your HP printer is seen on the list. Get more insights about the Android Remote App from 123.hp.com/oj
- If the printer still doesn’t appear on the app, then we see that the mobile app issue persists and you need to move forward to the next step.
Step 2: Network and printer working status check
Here you will check if your network is working correctly and that the printer is ready to be setup with the network.
- Check if the mobile device is connected to the network: Open the Wi-Fi settings in your mobile device and ensure that you’re connected to the same wireless network that you would have the printer connected to.
- Check if the printer is ready to be setup with the network:
Choose which the type of connection.
- Wireless Connection: Check the light next to the Wireless icon on the printer and if the icon is steady or blinking. If the light is light is not on or blinking, then press the Wireless button, or open the Wireless settings menu and make sure the wireless network signal is turned on. For Clear understanding of Network and printer status visit ourhp.com/oj
- Wired network connection: Ensure that the cable connected to the router is connected to the printer’s Ethernet port end. The sign of whether the cable is connected can be conformed through signal and activity light. They must be glowing green (solid) and orange (blinking) respectively
- Check the router’s frequency band: Routers usually operate in the 2.4 GHz and 5.0 GHz frequency bands, but most HP printers do not support both frequency bands. Make sure that the 2.4 GHz router band is enabled with your router. If your router broadcasts separate network names (SSIDs) for each band, then connect your HP printer to the 2.4 GHz band SSID. For Guidance about the network status visit our 123.hp.com/oj
- Disable the Smart Network switch on Samsung Android Device: Make sure the Smart Network switch is disabled in the Wi-Fi settings or Advanced settings of Samsung android devices. (Note: This is not a feature on all Samsung Android devices)
- Check if the printer is not in Energy saving or sleep mode: You must make sure that your printer is active and is ready for the wireless printer setup.
- Turning off nearby wireless printers: You can reduce the wireless signal noise during setup by turning off multiple wireless printers in the area. For Regular Updates and its process hp.com/oj
After this, if the printer still doesn’t appear on the app, then we see that the mobile app issue persists and you need to move forward to the next step.
Step 3: Retry the setup of your printer with AiO Remote app
You have now made sure that the network is working and that your printer is ready for the network setup. Now you will setup your printer on the network with the AiO Remote app. For Step by step instructions and solution for all the issues 123.hp.com/oj
Open the AiO Remote app home screen and tap on the printer icon to see the list of wireless printers.
- If you see your printer in the list with HP-Setup > [OfficeJet series] under the printer listed, then select this printer, and then you must follow the on-screen instructions to setup your printer.
- If your printer does not show up in the list, then tap the option My printer is not listed, tap Help Set Up a New Printer, and then follow the on-screen instructions to set up your printer.
If the mobile setup continues to fail for your wireless printer, move forward to the next step.
Step 4: Connecting your printer manually to the network
Now you try to connect your printer to your wireless network manually so that the AiO Remote App can find your printer.
The HP printers that have a touch or text navigation control panel have a
Wireless Setup Wizard tool through the Setup, Network , or Wireless
123.hp.com/oj menu. You can use this guided setup interface to select your network name and enter the password to connect with the printer to your network.
In cases where the network name (SSID) and password is hidden, then you will need to manually enter the network name and password into your printer.
- You will need to collect these following details:
- Network name (SSID)
- Network security password (WEP key or WPA passphrase)
- A computer needs to be connected to your wireless network.
- Detach any USB or Ethernet cables that maybe connected to your HP printer.
- Select the Setup, Network, or Wireless menu that is seen on the printer control panel.
- Select the Wireless Setup Wizard, then follow the panel displayed instructions to connect the printer to your network.
- If your printer connects to the network, then you must open the AiO Remote app and tap the printer icon to see the list of printers. Now select your printer from the list and follow further displayed instructions to complete the setup.
