This article provides basic troubleshooting such as user manual, firmware update, getting error code message, special support, wired connection and wireless connection for your HP LaserJet Pro M102 printers. Get your printer issues resolved by reviewing the information given below.
- 123 HP User manual
Get to know about the information of HP LaserJet Pro M102w like technical and trouble shooting by reviewing the user guide given.
The user guide is provided inside the software installation CD.
If you cannot find the user manual, type your printer model number in the search box and click search to download the manual from the HP support page hp.support.com. Select the User guides tab and choose your language to read the user manual.
- 123 HP Updation of Firmware
Go to site hp.support.com to get the firmware updates. Select printer and click Drivers to update the firmware.
You have to choose the device’s operating system and click Next button. The Firmware should be selected and click the Download option.
The firmware update is considered to be an important troubleshooting solution. It is because the technical issues may require an updated firmware to resolve. The firmware should be updated regularly.
- 123 HP Getting Error code message
If you see the error code Er/o1 and the attention light is blinking, take an action of loading the paper into input tray. You can load 150 sheets of paper into the input tray.
- Special support
Visit hp.support.com to get extra help for your printer from HP support website. You can get exclusive help to get advanced configuration information, updating your software, support forums, warranty and regulatory information. The HP support website has more information about your printer.
- 123 HP Wired connection
Follow the instructions given below to trouble shoot your wired connection if you have any network issues on your printer. Check whether the lights next to the network port are lit. Make sure the printer drivers are installed. You have to test the wired network connection manually.
Click Start on the Windows screen and click Run. Type cmd on the Run application and press Enter. Type ping, type space and type the printer IP address and press Enter. See “find the printer IP address” to know your printer’s IP address.
In OS X, type the IP address in the ping pane after opening the network utility and press Enter. See “find the printer IP address” to know your printer’s IP address.
- 123 HP Wireless connection
If you have any issues regarding the wireless connection on your printer, follow the below instruction to resolve your issues.
Make sure that the USB Cable is disabled. If the USB cable is connected the printer will not connect to the wireless network.
Make sure that the printer and router is switched on and they are in ready state. You must keep the printer within the wireless network that is the printer must be within 30 m of the wireless access point.
Make sure that the printer driver is installed on your computer. You should connect the printer and the computer on the same wireless network.
On your Mac operating system, the wireless router should support Bonjour. Restart the wireless router if the problem still persists.