Check whether the printer supports web-connected printing services and the printer is connected with an active internet connection. You will not be able to use the HP connected account if the printer does not have the following requirements.
Check whether your country/region is supported by visiting the www.hpconnected.com . Find your country/region in the drop-down menu. HP connected is not supported in your country/region, if you could not find your country/ region from the list.
Check whether your printer and computer is connected to the same wireless network. Make sure that the network is active.
- Switching on Web Services
Switching on the Web Services is very important as it allows you to communicate with web-connected printing services such as HP ePrint and HP Instant Ink securely over the internet. Periodic firmware updates are also required to use these web-connected printing service and the updating also needs the web services to be turned on.
- Printer claim code
The printer claim code is required to add your printer in the HP connected. The printer will print the Make the Most of your printer page which contains information about the Web Services and printer claim code. The code is valid for 24 hours and repeat the steps to get a new printer claim code. Get the printer claim code from the page and proceed with the below steps.
If you get a string of numbers and letters like ab09unfdnflk in the information page, then it is the printer claim code.
If you get an email like email@example.com in the information page, then the characters before the domain name that is the @hpeprint.com would be the printer claim code.
If you get your current HP ePrint email address in the information page, then you have already created an HP connected account and your printer is added to the HP Connected. Skip to Step 5.