HP DeskJet 2131 ePrint - 123 HP Deskjet 2131 Driver download

This is a troubleshooting guide for printers that are web-enabled and are setup with HP ePrint.
This guide is for situations when you have sent a print job using your ePrint email address, but nothing is printed out. This guide can be used to troubleshoot issues that could be the cause of the HP ePrint server to cancel the print job request or when you see an ePrint error message displaying 123.hp.com/dj2131

Note:  This is a guide only for issues that persist with the HP ePrint tasks.  

Step 1: Performing a Printer status & Requirements Check

 Ensure that your printer is switched on, setup, updated and connected to a network.

Note:  If you have your printer connected with your computer with a USB cable, HP ePrint does not work.

1. Ensure that the printer is switched on.
2. Ensure that your printer is connected with the Internet. For Regular Updates and its process 123.hp.com/dj2131
3. If you notice that you have issues related to the network connection between your printer and your computer, then move onto the guide that troubleshoots the network issues.
4. Ensure that you have the Web Services enabled and switched on. You will be required to have the Web Services enabled and switched on always to use the HP ePrint feature.
   On your Wireless printer, if you notice a ‘Connecting to server’ message only to find that the Web services fails, then you will need to resolve the wireless network connection issue by referring to the Wireless Network connection troubleshooting guide.
5. Ensure that you have your printer’s firmware installed with the most updated software. If you find the firmware isn’t up to date, then the HP ePrint will not work properly.
6. To update the HP printer firmware, visit the HP Customer Support Enter the model name and number of your printer and then look out for the document for updating the firmware of your printer. Make the installation process easy by visiting 123.hp.com/dj2131
7. Look into your printer control panel for any blinking lights or error messages.

If you notice any issues, then visit the HP Customer Support page. Enter your printer model number and then search for “blinking lights” or similar error messages to seek troubleshooting info.

Step 2: Checking out the requirements for the email and print job

To ensure that you have your HP ePrint jobs get printed correctly, you will need to ensure that these requirements below are met.

1. Ensure that you’ve got the correct email address entered into the To: field.
   

If you have entered some additional email addresses in the same field as the printer’s email address, then the HP ePrint server cancels the print job. If you need to have additional recipients, type the email address in the Cc: field

• Ensure that the subject link is not blank and so add some text. A blank email subject could cause the HP ePrint server to cancel the print job.For clearer understanding of network connectivity and its types hp.com/dj2131
• For the HP ePrint error email, check if the you have entered a wrong email account.
• Ensure that you have met all the HP ePrint email requirements below:

• Not more than 10 file attachments per email print job.
• Not more than 10 MB of file size for the email sent for ePrint.
• The document types that are supported by HP ePrint are: text (.txt), PDF, HTML, Microsoft Word (.doc and .docx), Microsoft PowerPoint (.ppt and .pptx), and Microsoft Excel (.xls and .xlsx).
• These are the supported photo file types: .bmp, .gif, .jpg, .png, and .tiff.
• The Photos are required to have a vertical and horizontal resolution of 100 pixels or higher.
• Documents that are digitally signed, encrypted, or password protected are not supported by HP ePrint. For Step by step instructions and solution for all the issues 123.hp.com/dj2131

Step 3: Checking into the Print History Queue

If you use the HP Connected application to use/manage the HP ePrint feature jobs, then you can check into the HP ePrint print history on the HP Connected to ensure that your print job is in the print history queue. The print job might take more than several minutes before it prints.

1. Open up the HP Connected webpage and then login to your account.The My Printers tab would open up and a list of your connected printers will appear.

2. Select the ePrint History button for your printer.
   The print history queue appears. The print jobs that are in the print history expire 30 days after they are added. Get to know more about the printer queue and the way to resolve it 123.hp.com/dj2131

• If the print job appears, then hold on for the printer to receive the print job file. The printer might be busy with various other print jobs that might still be pending.
• If after a long time, the printer does not print the print job, then select the Delete icon, select the OK option, and then go ahead and resend the print job again.
• If the print job is marked with an Error icon, then follow the step by step instructions shown on the screen to resolve the issue, and then send out the print job again.
• If the print job does not appear at all, then move forward to the next step.

Step 4: Verify the HP deskjet 2131 ePrint Allowed Senders List

When adding your printer onto your HP Connected account, whoever knows the printer’s email address can print to your web-enabled printer. Ensure that when you use the HP Connected application that if you’ve got the Allowed Sender Only option enabled, that you need to check if your email address is on the Allowed Senders list of email addresses.

1. Select the Settings option that is seen on the My Printers tab next to the printer.
2. Enlisted under the ePrint Access, select the Allowed Senders Only option, and then select the Manage Allowed Senders.

You will notice an allowed sender emails list appearing. Make the update and installation process simple 123.hp.com/dj2131

• If your email address is seen on the list, then move forward to the next step.
• If your email address is not seen on the list, then enter the email address that you need to provide access to in the text box provided, and then select Add. The email address that you entered will now appear in the Allowed Senders list.
• Try to send the print job again. If the print doesn’t take place, then move forward to the next step.

Step 5: Troubleshooting your network connection

In order to troubleshoot and fix the common connection issues, you must check out the following steps, depending on your connection type. HP ePrint does not work if your printer is not connected to an active Internet connection.
Go to the HP Customer Support page, for any information on how to connect your printer online, if you get an error message. Enter the model number of your printer and then look out for the guide that helps in installing your printer for a wired or wireless connection, or search specifically mentioning the error message that appears when you’re trying to connect your printer to the network.

123 HP Deskjet 2131 Wireless Connection:

Follow these steps below to fix the wireless network connection issues: Wireless Issue

• Computer & Printer restart: Most of the error conditions can be cleared when you restart your printer and computer.
• Checking the printer connection & network name: Ensure that your printer’s Wireless feature is switched on, and make sure that your printer is connected to the same network as the one you have connected your computer or mobile phone. Make sure that the Wireless icon’s blue light seen on the wireless printer is blinking/lighting up.
• Check your printer’s connection using your mobile phone’s cellular Internet connection: Using your mobile phone’s/tablet’s cellular Internet connection, if you are able to connect with the printer successfully, then this shows that you have a poor Wi-Fi Internet connection. Check with your Internet connection provider for any help regarding this issue.
• Manual Printer connection setup: Using the wireless setup wizard seen on most HP printer control panel network or with the wireless settings menu. Proceed by following exactly what is mentioned on the screen and then enter your network’s name and password to start connecting your printer to the network.
• Placing the printer & router at close proximity: Move your printer and your computer close to the wireless router a little less than 6ft. The more the distance between the printer and the router, the weaker the signal becomes.
• Router restart: Try restarting your wireless router if you find your internet connection very slow and intermittent. You can reach out to the router manufacturer’s support page or your Internet service provider to get any help on how to restart your wireless router.
• Looking into the router’s frequency band: Routers usually operate in the 2.4 GHz and 5.0 GHz frequency bands, but most HP printers do not support both frequency bands. Make sure that the 2.4 GHz router band is enabled with your router. If your router broadcasts separate network names (SSIDs) for each band, then connect your HP printer to the 2.4 GHz band SSID. For Regular Software update and troubleshooting process hp.com/dj2131
• Examining your Firewall: Your computer’s firewall settings can stop your printer from accessing your computer. Configure your firewall software to allow HP downloads & installations or you must allow/accept any firewall messages that display during the printer installation procedure.
• Remove any signal hindrances: Metal objects like refrigerators or bookcases that might be in the space between your router, computer and printer can interfere with the wireless signals.
• Looking out for surrounding radio & wireless signals: Radio wave emitting devices placed near the router, computer or printer can interfere with your wireless signals being transmitted.
• Setting an IP address to the printer: Printers have the ability to get away without being assigned an IP address by DHCP and so you will need to manually assign a valid IP address for your printer by entering the IP address on the front panel menu of your printer.

123 HP Deskjet 2131 Wired(Ethernet) Connection:

To troubleshoot your wired network connection between your printer, router and computer, you can follow these instructions below.

• Printer & Computer restart: Most of the error conditions can be cleared when you restart your printer and computer. An review about the device connectivity 123.hp.com/dj2131
• Checking the network connection: You can confirm if your printer is connected to the wired network by checking the cable & the lights on the printer’s Ethernet port. Notice a glowing green link light and orange activity light to confirm the working connection. Also check that the cable is connected to the printer.
• Examine the cable: Ensure that the cable plugged to the printer is the Ethernet cable and not the Phone cables, since they look very identical.
  Plug back the Ethernet cable: Pull out the Ethernet cable and plug the cable back into the right port of back of the printer.
• Use a different cable: You might have good success in trying out a different Ethernet cable.